Purchasing help (UK only)

Not sure where to start? Get help choosing a BlackBerry solution in the UK.

BlackBerry Technical Support

Visit the BlackBerry support site to find BlackBerry support resources online. Other support options and resources available to assist you in resolving technical issues related to your BlackBerry solution include:

• Your Service Provider
  Contact the organization who originally sold you the BlackBerry product as they can act as your first point of contact to field general queries and provide technical support for BlackBerry solution related issues.
   
• Online Answers to Technical Questions
  The BlackBerry Technical Solution Center provides a searchable area to help you find the BlackBerry support information you need, including online product documentation and step-by-step troubleshooting information for common technical issues.
   
• Pay-Per-Incident Support
  Use your credit card to purchase support on a case-by-case basis directly from Research In Motion (RIM), the manufacturer and wireless experts for the BlackBerry solution. Learn more about pay-per-incident support
   
• Annual Subscription Based Program
  BlackBerry® Technical Support Services is an annual support program offered by RIM to customers using BlackBerry® Enterprise Server. The program offers 24x7 technical support and free BlackBerry Enterprise Server software upgrades. Learn more about the five program levels of technical support available to you

Are you already a Partner or BlackBerry Technical Support Services subscriber?
Take advantage of the additional support options available to you and feel free to use our online form to submit technical issues directly to BlackBerry Technical Support at your convenience.

BlackBerry Web Site Support

Looking for Login Assistance?

• BlackBerry® Internet Service: please contact your service provider for assistance.
• Partner/Technical Support Services: login to the Enhanced Technical Knowledge Center or contact us.
• All other BlackBerry® sites: please contact us to provide details regarding which area of the web site you are attempting to access.

BlackBerry Web Site Feedback

Report web site bugs or send feedback regarding the BlackBerry.com web site.

UK Offices