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OneMove Ltd.

BlackBerry smartphones have made us more efficient. We have been able to double the caseload of our PMCs and service standards have increased. The average 12-week completion period can be cut to just 9 weeks. – Neil Patel, Chief Executive, OneMove

Business Challenge

  • OneMove™ Ltd. is a UK company that provides a variety of services to make the entire home moving experience more efficient for everyone involved
  • They wanted a highly secure, mobile solution to help with the business goal of acting as the single point of contact for the agent and the customer throughout a move

Solution

  • OneMove lends a BlackBerry® smartphone to each customer during their moving experience
  • They use a web-based case management system to track transaction progress and communicate with customers via the smartphone
  • Live email updates are sent to the customer at each step of the process

Results

  • Four-week pilot phase garnered extremely positive feedback
  • Customer satisfaction increased
  • Staff is more efficient and able to double their caseloads
  • Improved management capabilities
Industry Real Estate/Construction
Region United Kingdom
Company Size Mid-sized Business
Type of Solution Field Service, CRM and Dispatch Operations
Solution BlackBerry® Enterprise Server for IBM® Lotus® Domino®, remote access to web-based case management system
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