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Overview
A component of the BlackBerry® Enterprise Solution, BlackBerry® Enterprise Server is robust software that acts as the centralized link between wireless devices, enterprise applications and wireless networks. Designed to meet the needs of enterprise and government organisations, it provides a proven, secure open architecture for globally extending wireless communications and corporate data to mobile users.
- Advanced Security Features — BlackBerry Enterprise Server delivers end-to-end Advanced Encryption Standard (AES) encryption that helps ensure the confidentiality and integrity of wirelessly transmitted information from behind the firewall to wireless devices in the field. With support for more than 100 over-the-air wireless IT policies and commands that enable IT administrators to wirelessly enforce security settings, BlackBerry Enterprise Server meets even the most stringent IT requirements.
- Simplified Deployment and Management — BlackBerry Enterprise Server helps increase IT productivity and reduce administrative overhead by enabling centralised control and management, including role- and group-based administration capabilities.
- Applications — BlackBerry Enterprise Server is the leading wireless platform for wireless email, Personal Information Management (PIM), instant messaging (IM) and other corporate data. With the majority of customers accessing non-email content while in the field, BlackBerry Enterprise Server is proven in delivering more than email to mobile users.
- Cost savings — Leverage your existing investments in applications and infrastructure to maximise your investment and lower your Total Cost of Ownership (TCO). Standards-based protocols and development tools included with BlackBerry Enterprise Server allow you to leverage your existing technology investments.
BlackBerry Enterprise Server for Novell GroupWise
Boost business performance by mobilising Novell® GroupWise®. Increase overall productivity and enable workers to make timely decisions based on the most accurate information available.
BlackBerry Enterprise Server is the clear choice for the Novell GroupWise enterprise. It provides push-based wireless access to the following*:
- Novell GroupWise email
- Novell GroupWise calendar, contacts and scheduling
- Novell GroupWise Messenger instant messaging
- Web-based applications, web services applications and enterprise applications such as Customer Relationship Management (CRM), Enterprise Resource Planning (ERP) and business intelligence
- Support for Novell GroupWise 6.5 and Novell GroupWise 7.0
For a more in-depth understanding of BlackBerry Enterprise Server and the BlackBerry Enterprise Solution, visit the BlackBerry® At A Glance section on this site.
*Check with service provider for availability, roaming arrangements, service plans and features.
Features
BlackBerry® Enterprise Server v4.1 integrates with your existing enterprise systems and offers the following features:
Management and Support
Lower administrative and support costs from user group management and role-based administrator access. BlackBerry Enterprise Server v4.1 includes:
- Centralised administration console — Manage all components of the BlackBerry® Enterprise Solution through a common interface
- Role-based administration — Delegate tasks to administrators while ensuring strict control over access to sensitive operations. This allows senior IT administrators to assign administrative functionality to groups of administrators based on their job responsibilities
- Group-based administration — Ease administrative tasks by assigning properties and performing tasks across groups, such as IT policies, email filters, application pushes, synchronisation settings, access controls and software configurations
IT Policies
BlackBerry Enterprise Server supports more than 100 over-the-air wireless IT policies and commands that enable IT administrators to:
- Impose device lock-down
- Wipe data from lost or stolen devices
- Define and wirelessly enforce security settings such as Bluetooth® lockout and controlling access to voice calling
IT departments can also control access to BlackBerry® smartphones using common access cards (CACs) and the optional BlackBerry® Smart Card Reader.
Wireless Network and Systems Management (NSM) Solutions
The BlackBerry Enterprise Solution enables IT departments to deploy wireless network and systems management (NSM) solutions, including remote IT administration, workflow management for service management and server monitoring. Wireless NSM tools allow IT departments to provide improved quality of service to users—making your organisation more efficient and effective. Administrators can wirelessly receive service outage notifications, change parameters and send commands for managing faults, configuration, performance and security within your organisation's IT department.
Enterprise Instant Messaging
Boost productivity and responsiveness throughout your organisation by providing your mobile users with wireless access to enterprise instant messaging and presence awareness tools.
BlackBerry Mobile Data System
BlackBerry® Mobile Data System (BlackBerry MDS) dramatically reduces the amount of time and resources required to develop, deploy and manage wireless applications for mobile workers. It includes:
- BlackBerry MDS Services — Manage interactions and requests between BlackBerry smartphones and enterprise applications
- BlackBerry MDS Developer Tools — Create wireless applications for the BlackBerry Enterprise Solution
- BlackBerry MDS Device Software — Enable applications built with BlackBerry MDS Developer Tools to run on BlackBerry smartphones
Security Enhancements
Protect your enterprise data with further enhancements to the already robust security features of the BlackBerry Enterprise Solution:
- PIN-to-PIN and SMS message auditing — enables compliance with government regulations and provides a log of all phone calls
- Available BlackBerry Smart Card Reader — creates a secure, two-factor authenticated environment for granting access to BlackBerry and PKI applications
- Other critical security features — includes support for hard deletes, backup/restore of saved messages, SNMP monitoring enhancements and enterprise device authorisation
Compare
Compare the features in BlackBerry® Enterprise Server v4.0 to those available in BlackBerry Enterprise Server v4.1.
| Version 4.0 | Version 4.1 | |
|---|---|---|
| Access to Regular GroupWise® Email—Send/Receive Email Wirelessly | yes | yes |
| Push Message Delivery | yes | yes |
| Wireless Email Reconciliation | yes4 | yes4 |
| Sent Item Synchronisation | yes6 | yes6 |
| Wireless Email Settings | yes6 | yes6 |
| Instant Messaging | ||
| GroupWise Messenger BlackBerry® Client | no | yes |
| Personal Information Management (PIM)/Organiser | ||
| PIM Synchronisation (via desktop) | yes | yes |
| Wireless Calendar Synchronisation | yes1 | yes1 |
| Wireless PIM Synchronisation (Calendar, Address Book, Memopad, Tasklist) | yes6 | yes6 |
| Remote Address Lookup | yes3 | yes3 |
| vCard Support (Conversion to BlackBerry Address Book) | yes | yes |
| Calendar Enhancements (Tentative Acceptance, Conflict & Adjacent Notification, Private Flag Support) | yes7 | yes7 |
| Task Enhancements (Task Reminders and Recurrences) | yes9 | yes9 |
| PIM Categories Support | yes7,17 | yes7,17 |
| Address Lookup Enhancements for Hosting Organisations | no | yes |
| Attachments | ||
| Attachment Service | yes4 | yes4 |
| Attachment Service Support for .ZIP | yes5 | yes5 |
| Attachment Service Support for Colour Attachment Viewing | yes5,18 | yes5,18 |
| Attachment Service Support for Image Viewing (JPG, BMP, GIF, PNG and TIFF) | yes8,18 | yes8,18 |
| Attachment Service Support for Document Info, Tracked Changes | yes8,19 | yes8,19 |
| Image Application | yes7,18 | yes7,18 |
| Attachment Viewing Pan and Zoom Enhancements | no | yes |
| Extensibility/Corporate Data Access | ||
| BlackBerry® Browser | yes2 | yes2 |
| Corporate Data Access | yes2 | yes2 |
| BlackBerry Browser JavaScript® v1.3 Support | yes7 | yes7 |
| BlackBerry Browser Enhancements (Enhanced HTML Tables Support, Ability to Email a URL, Animated GIF Support) | yes8 | yes8 |
| Device Choice | ||
| BlackBerry Smartphone Support | yes | yes |
| Support for BlackBerry® Connect™ Devices | no | no |
| Support for Support for WLAN and VoIP on select smartphones | yes | yes |
| Enterprise Device Authorization | no | yes |
| Support | ||
| Automatic Wireless Backup of Device Data | yes6 | yes6 |
| Ability to Delete BlackBerry Applications from the Device | yes7 | yes7 |
| On-device Help | yes8,17 | yes8,17 |
| Archiving SMS, PIN-to-PIN and Call Traffic | no | yes |
| Version 4.0 | Version 4.1 | |
|---|---|---|
| Security | ||
| End-to-end Security | yes | yes |
| Advanced Encryption Standard (AES) Encryption Support | yes8 | yes8 |
| Device Content Protection, Content Compression | yes7 | yes7 |
| Password Keeper, Device Wipe | yes7 | yes7 |
| Wireless Encryption Key Regeneration | yes6 | yes6 |
| Deployment | ||
| Automated Desktop Software Deployment (Silent Install) | yes14 | yes14 |
| Support for Single Desktop Manager Package (separate installers) | yes16 | yes16 |
| Cradle-less Provisioning | yes6 | yes6 |
| BlackBerry® Router and BlackBerry® Device Manager | yes6 | yes6 |
| Device Configuration Tool | yes | yes |
| Supports Optional BlackBerry® Desktop Manager (Basic MSI Installer, Full Desktop or Handheld Manager only) | yes | yes |
| Application Loader | yes | yes |
| Wireless Third-party Application Provisioning and Control | yes8 | yes8 |
| Extensibility/Corporate Data Access | ||
| BlackBerry® Mobile Data Service | yes | no |
| BlackBerry® MDS Studio | no | yes20 |
| BlackBerry MDS Services | no | yes20 |
| BlackBerry® MDS Runtime | no | yes20 |
| Two-factor Authentication Support | no | yes |
| Data Group Push | no | yes |
| BlackBerry Browser Supports WML, cHTML, xHTML and HTML, CSS (partial) | yes7 | yes7 |
| BlackBerry Browser Supports JavaScript, Offline Forms Handling | yes7 | yes7 |
| Increased Access Control, Application Management and Corporate Proxy Handling | yes | yes |
| Additional Development Tools, such as Synchronization SDK, Attachment Distiller SDK, and Plazmic® Content Developer's Kit | yes | yes |
| Management/Administration | ||
| Multi-network Support | yes | yes |
| Forced Blind Carbon Copy | yes | yes |
| All-Points-Bulletin Via PIN | yes | yes |
| Global Filters | yes | yes |
| BlackBerry Enterprise Server Management Console | yes | yes |
| Enhanced Error Logging | yes | yes |
| Wireless IT Policies and Commands | yes3 | yes3 |
| Preservation of User Settings (device, desktop) on Upgrade | yes15 | yes15 |
| Support for Enforced Device Software Upgrade IT Policy | yes15 | yes15 |
| Enhanced SNMP Management | yes | yes21 |
| Device Management Reporting | yes6 | yes6 |
| Server Architectural Improvements | yes | yes |
| Role-based Administration | no | yes |
| Group-based Administration | no | yes |
| Common BlackBerry Manager Console Across All Three Email Platforms | no | yes |
| Backup and Restore of Saved Messages | no | yes |
| Localization of BlackBerry Enterprise Server, with documentation available in French, Italian, German and Spanish | no | yes |
| BlackBerry® Device Software requirements for: | ||
|---|---|---|
| C++ enabled devices | Java® enabled devices | |
| 1 | v2.1 or higher | v3.1 or higher |
| 2 | v2.5 or higher | v3.2.1 or higher |
| 3 | v2.5 or higher | v3.6 or higher |
| 4 | v2.6 or higher | v3.6 or higher |
| 5 | v2.6 SP1 or higher | v3.7 or higher |
| 6 | v2.7 or higher | v4.0 or higher |
| 7 | n/a | v3.8 or higher |
| 8 | n/a | v4.0 or higher, 10MB or higher |
| 9 | v2.5 or higher | v4.0 or higher |
| More requirements: | ||
| 10 | Requires BlackBerry Enterprise Server v3.6 SP1 | |
| 11 | Attachment service is supported as an 'add-on' to: (a) device software v2.1 (or higher) for C++-enabled BlackBerry smartphones AND (b) BlackBerry® Enterprise Server for Microsoft® Exchange v3.5 with SP1 (recommended). Not available for Java-enabled BlackBerry smartphones on BlackBerry Enterprise Server v3.5. | |
| 12 | Requires BlackBerry Enterprise Server v3.6 SP2 | |
| 13 | Requires BlackBerry Enterprise Server v2.1 SP3A | |
| 14 | Requires BlackBerry® Desktop Software v2.1 SP3 or higher | |
| 15 | Requires BlackBerry Desktop Software v3.5 or higher | |
| 16 | Requires BlackBerry Desktop Software v3.6 or higher | |
| 17 | Supported by Java-enabled devices with 16MB or more memory only | |
| 18 | Supported by Java-enabled devices with colour screens only | |
| 19 | Multiple instances are required, with each instance supporting 500 users | |
| 20 | Components of BlackBerry® Mobile Data System software v4.1 | |
| 21 | More SNMP event traps in BlackBerry Enterprise Server v4.1 | |
Resources
Looking for more information about BlackBerry® Enterprise Server for Novell® GroupWise®? Consult the resources listed below.
User Guides and Manuals
Getting Started with BlackBerry Enterprise Server for Novell GroupWise
- Find out about system requirements (PDF)
- Read BlackBerry Enterprise Server for Novell GroupWise white papers
- Learn more about the BlackBerry® Enterprise Solution
- Read the BlackBerry Enterprise Solution Overview brochure (PDF)
- View the webcast on Installing BlackBerry Enterprise Server v4.1 for Novell GroupWise
Managing BlackBerry Enterprise Server
- Interested in training? Find out about BlackBerry® Training for Administrators
- Visit the BlackBerry® Resource Center
- Download BlackBerry Enterprise Server for Novell GroupWise product documentation
Other Resources
- Visit the BlackBerry Technical Solution Center
- Download service packs and hotfixes
- Read BlackBerry Enterprise Server technical advisories
- Take a tour of BlackBerry® Instant Messaging for Novell® GroupWise® Messenger
- Get all the details in the BlackBerry Enterprise Solution for Novell GroupWise brochure (PDF)
- View BlackBerry webcasts
- Review the BlackBerry Enterprise Server for Novell GroupWise Feature and Technical Overview white paper (PDF)
- Read the BlackBerry® Technical Support Services brochure (PDF)
Support
Self Service
- BlackBerry® Enterprise Server for Novell® GroupWise® Support (product guides, manuals, downloads and more)
- Product Documentation
- Online Pre-installation Guide
- BlackBerry® Technical Solution Center
- BlackBerry® Training
BlackBerry Technical Support
If you’re not able to resolve your issue using the self-service resources listed above, there are a number of BlackBerry Technical Support options available to you:- Complimentary BlackBerry Support Incident — with the purchase or download of BlackBerry Enterprise Server software, you are eligible to register for a complimentary BlackBerry support incident*
- BlackBerry Incident Based Support — pay for the technical support you need when you need it, on a case-by-case basis using your credit card
- BlackBerry® Technical Support Services — an annual support program offering technical support directly from the experts at Research In Motion (RIM). Provides support for all components of the BlackBerry solution and free software version upgrades
*A support incident is defined as a single technical question, problem or issue that RIM agrees is directly related to the operation of RIM software and/or hardware. A support incident may require multiple interactions with the BlackBerry Technical Support team by email or telephone in order to reach a suitable resolution.
Related Links
- Read more about the BlackBerry Enterprise Solution
- Take a tour of BlackBerry Instant Messaging for Novell GroupWise Messenger
- Read customer success stories: BJC HealthCare and Southern Nazarene University
