Enterprise Activation Overview

The enterprise activation process allows a BlackBerry® smartphone user to remotely activate a BlackBerry smartphone on the BlackBerry® Enterprise Server, without the need for a physical network connection or a connection to a computer.

Once a BlackBerry smartphone is ready to be activated, the BlackBerry Enterprise Server system administrator sets and provides the BlackBerry smartphone user with the enterprise activation password.

To begin the enterprise activation process, the enterprise activation password and the BlackBerry smartphone user's work email address are entered on the BlackBerry smartphone.

Within a short amount of time, the BlackBerry smartphone is authenticated and authorized to the BlackBerry smartphone user’s work email account, allowing email messages and other data to be sent and received using the BlackBerry smartphone.

Enterprise Activation Walkthrough

The step-by-step guide on how to enterprise activate a BlackBerry® smartphone covers the entire enterprise activation process, from setting up the enterprise activation options on the BlackBerry® Enterprise Server all the way to the BlackBerry smartphone user completing the process. View the Enterprise Activation Process with BlackBerry smartphones.

Troubleshooting the Enterprise Activation Process

The following is a list of the most common issues that can occur during the enterprise activation process.

Click on the issue you are experiencing below to be directed to an interactive walkthrough of the possible causes and resolutions.

1. There is no Enterprise Activation icon on the Home screen

2. An error message appears during the enterprise activation process: An error has occurred. Please contact your system administrator.

3. The enterprise activation process stops at "Activating" or "Retrying"

4. The enterprise activation process stops at "Waiting for services"

5. The enterprise activation process stops after synchronizing the Calendar database

6. The enterprise activation process does not synchronize organizer data

7. The following error message appears after the enterprise activation process completes: Not all databases synchronized successfully - Address Book

Frequently Asked Questions

View the most common questions about Enterprise Activation.

For additional Enterprise Activation Knowledge Base articles, please visit the BlackBerry Technical Solution Center.