Overview

Maximize your organization’s investment in the BlackBerry® Enterprise Solution with BlackBerry® Training courses.

BlackBerry training enables BlackBerry® Enterprise Server administrators and BlackBerry smartphone users to learn how to better manage the advanced features and capabilities of BlackBerry smartphones and software. Which means improved efficiency and increased productivity for your organization.

BlackBerry Training courses are developed and presented by BlackBerry experts from Research In Motion — enthusiastic trainers who are skilled at helping participants understand, absorb and retain knowledge.

The course content is continually updated to reflect the latest developments in BlackBerry technology and use a combination of interactive online sessions, interactive instruction, hands-on lab work and quizzes to make sure that each session delivers lasting impact.

BlackBerry Training is available as:

• Convenient online training courses
• Open sessions in major North American and UK cities
• On-site sessions that can be tailored to your organization’s specific training needs

Accelerate your return on investment and enhance revenue

By providing administrators with the knowledge to prevent technical issues and users with the information needed to maximize productivity, proper training can help ensure that your organization gets the most out of its BlackBerry investment.

Minimize downtime

With BlackBerry Enterprise Server Advanced Administrator Training, participants learn preventative measures that can help minimize the occurrence and impact of costly downtime. Plus, trained end users have a better understanding of their smartphones — which can mean fewer calls to support staff.

Enhance productivity throughout your organization

Users can accomplish more with the same amount of time and effort when they understand the full capabilities of their BlackBerry smartphones and software.

Increase worker confidence and effectiveness

Broader, deeper knowledge of their BlackBerry smartphones and software helps workers gain greater job satisfaction when they realize they have powerful tools at their fingertips.

Choose a course

Learn more about BlackBerry Smartphone and Software Training for end users

BlackBerry Enterprise Server Advanced Administrator Training

Download the BlackBerry Training Brochure (PDF)

Training for Administrators

BlackBerry® Enterprise Server Advanced Administrator Training enables BlackBerry Enterprise Server administrators to better manage the advanced features and capabilities of their BlackBerry® solution by:

• Becoming better acquainted with the BlackBerry® Enterprise Solution management interface
• Improving problem solving skills
• Discovering how to streamline tasks associated with day-to-day operation of the solution

Participants will also learn how to dynamically trace message data flow and BlackBerry® Mobile Data System (BlackBerry® MDS) data flow, through the solution. Through hands-on exercises, participants will learn to assess BlackBerry Enterprise Server software component performance by configuring and generating log files at key points along the data flows.

BlackBerry Enterprise Server Advanced Administrator Training is available through convenient, open sessions held in major cities throughout North America and the UK and through on-site sessions held at your facility. Onsite courses can be tailored to meet your specific training needs.

To ensure the content is relevant to your organization’s email environment, BlackBerry Enterprise Server Advanced Administrator Training is available for IBM® Lotus® Domino®, Microsoft® Exchange and Novell® GroupWise® platforms.

Review dates and locations and register for a training session

Contact us to learn more about scheduling an onsite BlackBerry Enterprise Server Administrator Training session at your business location

Learn how users can benefit from BlackBerry Smartphone and Software Training

Training for Users

BlackBerry smartphone and software training courses help users take full advantage of their BlackBerry smartphones and desktop software. Because users who understand the full capabilities of their BlackBerry smartphones and software, can be more effective, more efficient and more productive.

New users can get started immediately with introductory courses that focus on their smartphones and on BlackBerry desktop software. Users who are already familiar with the basics of their smartphones can learn to do more and get up-to-speed quickly on advanced features, short-cuts and customizable settings.

BlackBerry smartphone and desktop software training for users is available through both self-directed online courses and instructor-led on-site courses. Instructor-led courses provide direct access to a BlackBerry expert who can answer specific questions and customize content according to the learners’ unique needs.

Select and register for a course

Contact us to learn more about intstructor-led smartphone training

Learn how administrators can benefit from BlackBerry Enterprise Server Advanced Administrator Training

Course List

To suit your individual and organizational needs, BlackBerry® Training is presented in several formats:

Convenient, online Virtual Classroom Training provides a flexible option for shorter training sessions and geographically diverse employees. Please email blackberrytraining@rim.com to discuss your training needs and arrange a session.

Web-Based Training allows participants to learn at their own pace in an interactive environment through a combination of product information, interactive simulations, and quizzes. View the catalogue of fee-based online training.

Instructor-Led Training connects you directly with our enthusiastic trainers who are skilled at helping you understand, absorb and retain knowledge. Onsite sessions can be customized to your business location by emailing blackberrytraining@rim.com or you can join one of our convenient open sessions at a location near you!

Course List	VCT	WBT	ILT
BlackBerry Devices and BlackBerry Desktop Software
Using BlackBerry® Device and Desktop Software Version 4.2 (PDF)
Supporting BlackBerry Devices and BlackBerry® Desktop Software (PDF)
Introducing the BlackBerry XXXX Smartphone (PDF)
What’s New with the BlackBerry XXXX Smartphone? (PDF)
Using BlackBerry® Device Software Version 4.2.1 (PDF)
Using BlackBerry Device Software Version 4.2.2 (PDF)
Using BlackBerry Desktop Software Version 4.2 (PDF)
Using BlackBerry Desktop Software Version 4.2 Service Pack 2 (PDF)
Introducing BlackBerry Desktop Manager 4.3 (PDF)
BlackBerry Internet Service
Administering and Supporting BlackBerry® Internet Service Version 2.4 (PDF)
Introduction to the BlackBerry® Provisioning System 4.4 (PDF)
BlackBerry Internet Service (PDF)
BlackBerry Enterprise Server
Introduction to Administering and Supporting BlackBerry Enterprise Server Software Version 4.1 Service Pack 2 – Part 1 (PDF)
Introduction to Administering and Supporting BlackBerry Enterprise Server Software Version 4.1 Service Pack 2 – Part 2 (PDF)
Using the Advanced Features of BlackBerry Enterprise Server Software Version 4.1 Service Pack 2 (PDF)
BlackBerry Enterprise Server Software Version 4.1 Service Pack 2 (PDF)
BlackBerry Enterprise Server Software Version 4.1 Service Pack 4 (PDF)
BlackBerry Enterprise Server Software Version 4.1 Service Pack 5 (PDF)
BlackBerry Enterprise Security (PDF)
BlackBerry Application Development
Introduction to Developing Applications for the BlackBerry Device (PDF)
Introducing the BlackBerry® Java® Development Environment (PDF)
Java Application Development I (PDF)
Java Application Development II (PDF)
BlackBerry Tips, Tricks, and Tools of the Trade
Working Smarter With Your BlackBerry Smartphone (PDF)
Minimizing Customer Returns (PDF)
Using Suretype® (PDF)
Introduction to Supporting BlackBerry Devices (PDF)
Small/Medium Business Sales
Selling BlackBerry Solutions to Small and Medium-Sized Businesses Version 4.2 (PDF)
Selling BlackBerry Solutions to Small and Medium-Sized Businesses Version 4.3 (PDF)
Selling BlackBerry Solutions to Small and Medium-Sized Businesses (PDF)
Enterprise Sales
Selling BlackBerry Enterprise Solution Version 4.1 (PDF)
BlackBerry Enterprise Solution Sales Training Version 4.1.2 (PDF)
Selling the BlackBerry Enterprise Solution to IT Departments (PDF)
Coming soon! Introduction to Selling the BlackBerry Enterprise Solution
Solution Designers
Planning & Designing the BlackBerry Enterprise Solution (PDF)
BlackBerry Professional Software
Introducing BlackBerry Professional Software (PDF)
What is BlackBerry Professional Software? (PDF)
Installing BlackBerry Professional Software? (PDF)

• Administrator Courses
• User Courses

For Administrators

Manage your BlackBerry® Enterprise Solution deployment more efficiently by improving your familiarity with the management interface, troubleshooting techniques, problem solving skills and tasks associated with day-to-day operation of the BlackBerry Enterprise Solution.

Instructor-led courses provide direct access to a BlackBerry® expert who can answer specific questions and customize content according to the learners’ unique needs.

Find out more about Open Sessions:

• View the full schedule of upcoming Open Course offerings
• Register now
• View the course list to download a syllabus

Note: Due to the high demand for these courses, some may already be full. Please wait to receive your registration confirmation before making any travel arrangements.

To learn more about on-site BlackBerry Enterprise Server Administration Training or to schedule a session, please contact blackberrytraining@rim.com.

For Users

Advanced Online Smartphone Training

Already familiar with the basic features of your BlackBerry smartphone? This highly interactive, advanced online course offers great time-saving tips that will help you use your smartphone more efficiently.

Purchase this training and read the course details

Introduction to BlackBerry Desktop Software version 4.1

Get the most out of your BlackBerry smartphone — get started with BlackBerry Desktop Software v4.1. In this introductory online course, you’ll learn about the installation process, as well as the software’s main components and functions. Find out how to:

• Load applications onto your smartphone directly from your desktop computer
• Back up BlackBerry data
• Synchronize your calendar, contacts and tasks with popular desktop organizer applications

Purchase this training and read the course details

Looking for an interactive BlackBerry training experience that’s tailored to your organization’s needs? Find out more about on-site BlackBerry smartphone and software training for users, or schedule a session by contacting blackberrytraining@rim.com.

Note: Currently, fee-based BlackBerry Training™ courses are only available to U.S. and Canadian residents.